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eLearning » Care

Phone 0800 626 328

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Customer Care training

The skills at the centre of an amazing service

Our Customer Care elearning course is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in the classroom, this elearning course explains how to deliver great service in a residential care environment.

The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding. The training shows new workers how to empathise and communicate using the most appropriate method.

Customer Care training course content

common induction standards elearning course screenshot

The estimated time for this elearning course is three hours. It contains the following modules:

  • What is customer service?
  • Who are your customers?
  • Our service standards
  • Dealing with customer complaints
  • Effective communication skills

The Customer Care training course is available on AIMS™, via the el-box™ or as a SCORM-compliant version on CD. To find out more about the features of this elearning download the datasheet.





More elearning courses:

Social Care catalogue

Go to a list of MindLeaders social care elearning courses.

Compliance catalogue

Go to a list of MindLeaders
compliance elearning courses.

Common Induction Standards

More about our Common Induction Standards elearning course

“The elearning courses get across both best practices and legal requirements in a simple and clear way. The whole experience is much more orientated to the individual’s needs. Fantastic!”

Sarah Pye, Branch Manager, Care UK

Get the datasheet

Download our Customer Care elearning datasheet.

Find out more about our Customer Care elearning course including a more detailed topic description and course screenshots.

Download
 
 

Order this training

Do you have a requirement for Customer Care training? We can help! Get in touch with us today.

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  • 0800 626 328
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  • +44 (0)1276 401 994

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