Instant Mentoring
Human Experts at the Touch of a Button
MindLeaders elearning is incredibly convenient: courses are available 24 hours a day from any
Internet-connected computer. But what if a student has a question? MindLeaders Instant Mentoring
applies that same convenience to expert advisors who can clarify concepts and confirm
information.
Easy Access to Experts within Any Course
The Instant Mentoring feature is available in any course. To activate it, the student simply
clicks the Instant Mentoring button located at the bottom of the course window. The Instant
Mentoring window will appear and questions and answers are exchanged just like instant messaging.
Our Experts
MindLeaders Instant Mentoring experts follow a rigorous certification and development process.
To even be considered, an expert must meet the following criteria:
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Multiple top-tier designations (MCSE, MCSD, CCNP, etc.) from leading vendors such as Microsoft,
Cisco, and Novell, as well as 3+ years of experience in area of expertise.
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Certification in leading desktop applications and end-user support.
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MCT, CTT+ or minimum four years as one of the following: trainer/instructor, teaching assistant,
coach, or help desk work.
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Ability to explain complex concepts in concise, easy-to-understand language.